Client Support Specialist - After Hours (Fully Remote)

Lyra Health; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Lyra Health is seeking a Customer Support Associate to be the critical first point of contact for clients beginning their mental health care journey. You will handle high-volume calls, emails, and chats in a performance-driven contact center, conduct needs assessments, and connect clients to appropriate care.

Exceptional writing and warmth in communication are essential, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Minimum 1 year of direct customer support or service experience.
• Exceptional writing skills and ability to convey warmth and clarity.
• Experience with Zendesk, Salesforce, or similar tools, and flexibility to work evenings, weekends, and holidays.

Responsibilities

• Be the critical first point of contact for clients beginning their mental health care journey.
• Handle high-volume calls, emails, and chats in a performance-driven contact center.
• Conduct needs assessments, connect clients to appropriate care, and perform risk triage.

Skills

Customer support

Written communication

Flexibility

Tools

Zendesk

Salesforce

Job description

• Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people.
• The company has delivered over 15 million care sessions and published 35+ peer-reviewed studies.
• Lyra's AI-powered platform improves access, clinical effectiveness, and cost efficiency.

About the Role:

• You will be the critical first point of contact for clients beginning their mental health care journey.
• This is a high-volume, performance-driven contact center environment handling calls, emails, and chats.
• You will conduct needs assessments, connect clients to appropriate care, and perform risk triage.

Qualifications & Skills:

• Minimum 1 year of direct customer support or service experience.
• Exceptional writing skills and ability to convey warmth and clarity.
• Experience with Zendesk, Salesforce, or similar tools, and flexibility to work evenings, weekends, and holidays.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company delivers high-quality care via an AI-powered platform, backed by extensive peer-reviewed research and proven outcomes.