Client Support Specialist - Billing

Lyra Health; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

Lyra Health is seeking a detail-oriented Client Support Specialist to join our team. You will respond to queries from Lyra clients, assist with billing questions, and coordinate with the provider support team to troubleshoot issues.

The ideal candidate works well independently with a sense of urgency, collaborates with colleagues, and is dedicated to removing barriers so clients get the help they need. Shift: Monday - Friday 9:30 am - 6 pm PT.

Qualifications

• Prior experience in client support or customer service.
• Familiar with handling billing inquiries and data entry.
• Ability to work independently with a sense of urgency and strong follow-up.

Responsibilities

• Respond to client queries and provide general support.
• Coordinate with provider support team to resolve issues.
• Help troubleshoot problems and ensure smooth billing processes.

Skills

Customer service

Billing support

Problem solving

Job description

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for a detail-oriented and highly motivated individual to join our team as a Client Support Specialist. This person will share responsibility with the team for responding to queries from Lyra clients and providing general support with billing questions, coordinating with the provider support team, and helping to troubleshoot issues.

We are looking for someone with a collaborative nature who is focused on clients and passionate about removing barriers to get clients the help they need. Must be able to work independently with a sense of urgency to manage day to day tasks.

The shift needed for this role is: Monday - Friday 9:30 am - 6 pm PT