Client Support & Billing Specialist — Mon-Fri PT

Lyra Health, Inc.; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

Lyra Health is seeking a detail-oriented Client Support Specialist to join our team. You will respond to queries from Lyra clients, assist with billing questions, and coordinate with the provider support team to troubleshoot issues.

The ideal candidate works well independently with a sense of urgency, collaborates with colleagues, and is dedicated to removing barriers so clients get the help they need. Shift: Monday - Friday 9:30 am - 6 pm PT.

Qualifications

• Prior experience in client support or customer service.
• Familiar with handling billing inquiries and data entry.
• Ability to work independently with a sense of urgency and strong follow-up.

Responsibilities

• Respond to client queries and provide general support.
• Coordinate with provider support team to resolve issues.
• Help troubleshoot problems and ensure smooth billing processes.

Skills

Customer service

Billing support

Problem solving

Job description

Lyra Health is seeking a detail-oriented Client Support Specialist to join our team. You will respond to queries from Lyra clients, assist with billing questions, and coordinate with the provider support team to troubleshoot issues.

The ideal candidate works well independently with a sense of urgency, collaborates with colleagues, and is dedicated to removing barriers so clients get the help they need. Shift: Monday - Friday 9:30 am - 6 pm PT.