Remote Client Care & Scheduling Specialist

Next Stop Travel; Boston (MA); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding and training

Performance-based pay

Job summary

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a structured remote environment.

The role requires strong attention to detail and the ability to manage multiple tasks. Remote work flexibility, onboarding, and ongoing training are provided as part of the compensation structure.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Organization

Communication

Independent work

Digital tools

Attention to detail

Job description

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a structured remote environment.

The role requires strong attention to detail and the ability to manage multiple tasks. Remote work flexibility, onboarding, and ongoing training are provided as part of the compensation structure.