Remote Customer Care & Scheduling Specialist

Next Stops travel; New York (NY); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Performance-based compensation

Ongoing training

Job summary

Next Stop Travel is seeking a dependable and detail-oriented Customer Service Representative to assist with client support and coordination tasks. This fully remote position involves acting as the main contact for client inquiries, organizing service arrangements, and ensuring a smooth planning process. The ideal candidate will have experience in customer service and possess strong communication and organizational skills, with the ability to work independently in a structured remote environment. Performance-based compensation and ongoing training are offered.

Qualifications

• Previous experience in customer service, administrative support, or coordination is preferred.
• Strong communication and organizational abilities.
• Ability to work independently and manage multiple priorities.
• Comfortable using online tools and digital platforms.
• Detail-oriented with a focus on accuracy and consistency.

Responsibilities

• Act as the main point of contact for client inquiries via phone, email, and online platforms.
• Assess client needs and recommend appropriate service options.
• Organize schedules and develop structured service plans.
• Manage and confirm reservations with third-party providers.
• Provide timely follow-up and maintain clear communication throughout the process.
• Keep accurate and up-to-date records in internal systems.
• Assist with workflow improvements and collaborate with team members.

Skills

Customer service experience

Strong communication abilities

Organizational skills

Ability to work independently

Detail-oriented

Job description

Next Stop Travel is seeking a dependable and detail-oriented Customer Service Representative to assist with client support and coordination tasks. This fully remote position involves acting as the main contact for client inquiries, organizing service arrangements, and ensuring a smooth planning process. The ideal candidate will have experience in customer service and possess strong communication and organizational skills, with the ability to work independently in a structured remote environment. Performance-based compensation and ongoing training are offered.