Remote Client & Booking Coordinator

Professional Travel Group; Baltimore (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Job summary

Destination Knot is seeking a Remote Client & Booking Coordinator to support clients with scheduling, reservations, documentation, and service coordination. This role emphasizes clear communication, organization, and timely follow-through in a remote, structured environment.

Ideal candidates are detail-oriented, customer-focused, with the ability to manage multiple tasks and learn new systems. Training and ongoing support are provided, with flexible scheduling and opportunities to enhance

Qualifications

• Strong communication and customer service skills.
• Highly organized with attention to detail.
• Comfortable working independently in a remote environment.
• Basic computer proficiency and ability to learn new systems.
• Ability to manage multiple tasks while meeting deadlines.

Responsibilities

• Assist clients with booking requests, scheduling, and reservation coordination.
• Communicate with clients via email, phone, and messaging platforms to provide updates and support.
• Accurately enter, update, and maintain client information and booking details
• Coordinate timelines, confirmations, and service documentation
• Provide general client support and respond to inquiries in a timely, professional manner
• Follow established processes and internal guidelines to ensure accuracy and consistency
• Collaborate with internal teams to support client needs and workflow efficiency

Skills

Communication

Customer Service

Detail-oriented

Independent work

Multi-tasking

Tools

CRM systems

Job description

About Us:

Destination Knot is a client-focused coordination and services company that supports individuals and families with planning, scheduling, and reservation-related needs. We prioritize organization, responsiveness, and a high standard of client experience across every interaction.

Position Overview

he Remote Client & Booking Coordinator provides day-to-day support to clients by assisting with scheduling, reservations, documentation, and general service coordination. This role is ideal for individuals who are detail-oriented, customer-focused, and comfortable working in a remote, structured environment.

This is a support-based role centered on communication, organization, and follow-through.

Key Responsibilities

• Assist clients with booking requests, scheduling, and reservation coordination
• Communicate with clients via email, phone, and messaging platforms to provide updates and support
• Accurately enter, update, and maintain client information and booking details
• Coordinate timelines, confirmations, and service documentation
• Provide general client support and respond to inquiries in a timely, professional manner
• Follow established processes and internal guidelines to ensure accuracy and consistency
• Collaborate with internal teams to support client needs and workflow efficiency

Qualifications & Skills

• Strong communication and customer service skills
• Highly organized with attention to detail
• Comfortable working independently in a remote environment
• Basic computer proficiency and ability to learn new systems
• Ability to manage multiple tasks while meeting deadlines
• Professional demeanor and reliability

Previous experience in customer service, scheduling, hospitality, or administrative support is helpful but not required.

Work Environment & Schedule

• Fully remote position
• Flexible scheduling options may be available
• Training and ongoing support provided

Why Join Us

• Remote work flexibility
• Supportive, structured team environment
• Clear expectations and processes
• Opportunity to build valuable coordination and client service skills

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.