Customer Support Coordinator | Remote

Travel Planning Careers; Maryland; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work environment

Step-by-step onboarding and ongoing support

Opportunities for growth and advancement

Supportive and collaborative team environment

Job summary

Travel Planning Careers is seeking a dependable Customer Support Coordinator to manage client assistance and scheduling in a remote environment. This role emphasizes communication and organization to ensure a positive client experience.

The ideal candidate should possess strong written and verbal communication skills, attention to detail, and be comfortable using online systems. The position offers a flexible remote work environment with opportunities for growth.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation.
• Communicate with clients via email, phone, and online platforms.

Skills

Written communication skills

Verbal communication skills

Organizational skills

Attention to detail

Customer service experience

Ability to manage tasks remotely

Job description

Position Overview

We are seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience.

This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.

Key Responsibilities

• Respond to client inquiries and provide timely, professional support
• Assist with coordinating scheduling, reservations, and service requests
• Maintain accurate client records and support documentation in internal systems
• Communicate with clients via email, phone, and online platforms
• Track and follow up on open requests to ensure resolution
• Review service details and confirmations for accuracy
• Provide general administrative and customer support
• Collaborate with internal teams to ensure a smooth client experience

Qualifications

• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Comfortable using online systems and customer support tools
• Ability to manage multiple tasks in a remote environment
• Customer service or administrative experience preferred
• Reliable internet access and ability to work remotely

Preferred (Not Required)

• Experience in customer service, coordination, or administrative support
• Interest in travel, hospitality, or event-related services

What We Offer

• Flexible remote work environment
• Step-by-step onboarding and ongoing support
• Opportunities for growth and advancement based on performance
• Supportive and collaborative team environment

Work Environment

This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.

Apply Today

If you enjoy helping clients stay organized and ensuring booking details are handled efficiently, we encourage you to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.