Remote Client Advocacy & Case Studies Lead

CNX; United States; Remote; USD 81,000 - 121,000; Full time

Job summary

Concentrix is seeking a Customer Marketing Manager to translate client success into market credibility across Sales, Account Management, Delivery and Marketing. You will identify opportunities, secure approvals, and ensure we showcase credible, referenceable client stories.

You will build case studies, manage client references, and develop structured advocacy programs with enterprise clients, balancing commercial goals with strong client relationships.

Qualifications

• Fluent English speaker.
• Proven experience in a B2B Customer Marketing, Advocacy or Reference Management role.
• Experience working in enterprise services, SaaS or technology environments.
• Demonstrable track record building and managing client case study and reference programmes.
• Experience working directly with Sales and Account Management teams.
• Strong stakeholder management skills, including navigating client approvals and sensitivities.
• Excellent written communication skills with strong commercial judgement.

Responsibilities

• Identify and Activate New Logo and Project Wins.
• Build High-Impact Case Studies and Client Stories.
• Develop and Manage Customer Advocacy Programmes.
• Work Cross-Functionally with Commercial Teams.
• Support Awards and Industry Recognition.
• Identify opportunities for joint client awards and industry recognition programmes.

Skills

Fluent English

B2B Customer Marketing

Advocacy / Reference Management

Enterprise client engagement

Stakeholder management

Written communication

Cross-functional collaboration

Tools

CRM systems

Reference tracking tools

Job description

Concentrix is seeking a Customer Marketing Manager to translate client success into market credibility across Sales, Account Management, Delivery and Marketing. You will identify opportunities, secure approvals, and ensure we showcase credible, referenceable client stories.

You will build case studies, manage client references, and develop structured advocacy programs with enterprise clients, balancing commercial goals with strong client relationships.