Customer Reference & Advocacy Manager

Rackspace Technology; United States; Remote; USD 74,000 - 158,300; Full time

Benefits offered by this job

Flexible work environment

Comprehensive benefits

Career development opportunities

Job summary

An innovative cloud solutions provider is seeking a Customer Reference Manager to lead marketing initiatives that highlight customer success stories. The ideal candidate will have strong experience in customer reference programs and exceptional communication skills, with a technical background in Cloud and AI. This role promotes collaboration with cross-functional teams to enhance brand trust and drive growth.

Qualifications

• 5–8 years of experience in sales, marketing communications, or customer advocacy, preferably in the high-tech industry.
• Prior experience in a customer-facing role.
• Experience with customer reference or customer advocacy programs.

Responsibilities

• Lead high-impact customer success marketing initiatives aligned with business priorities.
• Develop and execute customer reference programs.
• Create and promote customer success assets, including case studies, videos, and testimonials.

Skills

Customer reference programs

Cloud and AI fluency

Excellent communication skills

Relationship building

Project management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

CRM/database tools

Job description

An innovative cloud solutions provider is seeking a Customer Reference Manager to lead marketing initiatives that highlight customer success stories. The ideal candidate will have strong experience in customer reference programs and exceptional communication skills, with a technical background in Cloud and AI. This role promotes collaboration with cross-functional teams to enhance brand trust and drive growth.