Remote Claims Support Supervisor

United Auto Insurance Agency, Inc.; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan with an

Comprehensive Medical, Prescription, D

Paid Time Off, Holidays, and Leave

Flexible spending accounts

Basic Life Insurance

Short Term and Long-Term Disability

Job summary

United Automobile Insurance Company is seeking a Claims Support Supervisor to lead a team of licensed adjusters who provide elevated claim service, explain coverage, process payments, and move insured losses toward closure.

This remote role covers the South East region; the supervisor will coach staff, review decisions for accuracy, manage workflow, and escalate complex issues to upper-level adjusters. Florida 6-20 license and P&C experience preferred.

Qualifications

• Active Florida 6-20 All-Lines Adjuster license in good standing is required.
• Prior P&C insurance service or claims experience is required; UAIC experience and previous leadership or coaching experience are preferred.
• Bilingual English/Spanish preferred; proficiency with claim systems, contact-center tools, reporting, and Microsoft Office applications.

Responsibilities

• Lead, coach, and support a team of licensed adjusters serving as elevated points of contact for policyholders and claimants.
• Oversee accurate processing of first payments to insureds, shops, and related parties, as well as reissuance of payments previously issued on a claim.
• Review, Approve, and guide team explanations of coverage, policy terms, claim status, liability, and next steps to ensure accuracy, consistency, and appropriate licensed-level service.
• Review and approve payments, and letters to parties to ensure accuracy and compliance.
• Handle supervisor escalation calls and activities as needed.
• Review and approve fault ratings and coverage resolutions as needed.
• Provide oversight of coverage and liability reviews on insured losses and ensure decisions are supported by claim data, properly documented, and within assigned authority.
• Handle escalated questions and disputes beyond adjuster authority; determine when a matter requires management involvement or referral to an upper-level adjuster.
• Audit calls, claim notes, payment activity, and decision quality for compliance with company policy, Florida DFS regulations, and documentation standards.
• Monitor productivity, quality, attendance, customer service, payment accuracy, and claim-resolution metrics; communicate expectations and manage performance concerns.
• Conduct regular one-on-ones, coaching, training, and development activities; ensure licenses remain active and required training is completed on time.
• Manage daily staffing, workload, call coverage, and priorities so the team responds effectively to customer needs and moves eligible claims toward closure.
• Serve as a licensed resource for the team and entry-level CSRs; identify trends, process gaps, and training needs and recommend operational improvements.

Skills

Leadership

Coaching

Communication

Conflict resolution

Bilingual English/Spanish

Education

High school diploma

Associate degree

Tools

Claim systems

Contact-center tools

Microsoft Office

Job description

United Automobile Insurance Company is seeking a Claims Support Supervisor to lead a team of licensed adjusters who provide elevated claim service, explain coverage, process payments, and move insured losses toward closure.

This remote role covers the South East region; the supervisor will coach staff, review decisions for accuracy, manage workflow, and escalate complex issues to upper-level adjusters. Florida 6-20 license and P&C experience preferred.