Claims Support Supervisor - Auto Insurance

United Auto Insurance Agency, Inc.; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan with an

Comprehensive Medical, Prescription, D

Paid Time Off, Holidays, and Leave

Flexible spending accounts

Basic Life Insurance

Short Term and Long-Term Disability

Job summary

United Automobile Insurance Company is seeking a Claims Support Supervisor to lead a team of licensed adjusters who provide elevated claim service, explain coverage, process payments, and move insured losses toward closure.

This remote role covers the South East region; the supervisor will coach staff, review decisions for accuracy, manage workflow, and escalate complex issues to upper-level adjusters. Florida 6-20 license and P&C experience preferred.

Qualifications

• Active Florida 6-20 All-Lines Adjuster license in good standing is required.
• Prior P&C insurance service or claims experience is required; UAIC experience and previous leadership or coaching experience are preferred.
• Bilingual English/Spanish preferred; proficiency with claim systems, contact-center tools, reporting, and Microsoft Office applications.

Responsibilities

• Lead, coach, and support a team of licensed adjusters serving as elevated points of contact for policyholders and claimants.
• Oversee accurate processing of first payments to insureds, shops, and related parties, as well as reissuance of payments previously issued on a claim.
• Review, Approve, and guide team explanations of coverage, policy terms, claim status, liability, and next steps to ensure accuracy, consistency, and appropriate licensed-level service.
• Review and approve payments, and letters to parties to ensure accuracy and compliance.
• Handle supervisor escalation calls and activities as needed.
• Review and approve fault ratings and coverage resolutions as needed.
• Provide oversight of coverage and liability reviews on insured losses and ensure decisions are supported by claim data, properly documented, and within assigned authority.
• Handle escalated questions and disputes beyond adjuster authority; determine when a matter requires management involvement or referral to an upper-level adjuster.
• Audit calls, claim notes, payment activity, and decision quality for compliance with company policy, Florida DFS regulations, and documentation standards.
• Monitor productivity, quality, attendance, customer service, payment accuracy, and claim-resolution metrics; communicate expectations and manage performance concerns.
• Conduct regular one-on-ones, coaching, training, and development activities; ensure licenses remain active and required training is completed on time.
• Manage daily staffing, workload, call coverage, and priorities so the team responds effectively to customer needs and moves eligible claims toward closure.
• Serve as a licensed resource for the team and entry-level CSRs; identify trends, process gaps, and training needs and recommend operational improvements.

Skills

Leadership

Coaching

Communication

Conflict resolution

Bilingual English/Spanish

Education

High school diploma

Associate degree

Tools

Claim systems

Contact-center tools

Microsoft Office

Job description

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Claims Support Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

This postion offers remote work in the South East Region

SCOPE

The Claims Support Supervisor leads licensed adjusters who provide elevated claim service, explain coverage and liability information, process first-party claim payments, and make decisions that move insured losses toward closure. The supervisor provides operational direction, quality oversight, coaching, and escalation support while ensuring work remains within team authority. Matters requiring upper-level investigation, complex coverage determinations, negotiation, or settlement with claimants are referred to the appropriate adjusting staff.

KEY DUTIES

• Lead, coach, and support a team of licensed fast track adjusters serving as elevated points of contact for policyholders and claimants.
• Oversee accurate processing of first payments to insureds, shops, and related parties, as well as reissuance of payments previously issued on a claim.
• Review, Approve, and guide team explanations of coverage, policy terms, claim status, liability, and next steps to ensure accuracy, consistency, and appropriate licensed-level service.
• Review and approve payments, and letters to parties to ensure accuracy and compliance.
• Handle supervisor escalation calls and activities as needed.
• Review and approve fault ratings and coverage resolutions as needed.
• Provide oversight of coverage and liability reviews on insured losses and ensure decisions are supported by claim data, properly documented, and within assigned authority.
• Handle escalated questions and disputes beyond adjuster authority; determine when a matter requires management involvement or referral to an upper-level adjuster.
• Audit calls, claim notes, payment activity, and decision quality for compliance with company policy, Florida DFS regulations, and documentation standards.
• Monitor productivity, quality, attendance, customer service, payment accuracy, and claim-resolution metrics; communicate expectations and manage performance concerns.
• Conduct regular one-on-ones, coaching, training, and development activities; ensure licenses remain active and required training is completed on time.
• Manage daily staffing, workload, call coverage, and priorities so the team responds effectively to customer needs and moves eligible claims toward closure.
• Serve as a licensed resource for the team and entry-level CSRs; identify trends, process gaps, and training needs and recommend operational improvements.

QUALIFICATIONS

• High school diploma or equivalent; associate degree preferred.
• Active Florida 6-20 All-Lines Adjuster license in good standing is required.
• Prior P&C insurance service or claims experience is required; UAIC experience and previous leadership or coaching experience are preferred.
• Strong communication, organization, analysis, coaching, and conflict-resolution skills with sound independent judgment.
• Bilingual English/Spanish preferred; proficiency with claim systems, contact-center tools, reporting, and Microsoft Office applications.

BENEFITS:

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Short Term and Long-Term Disability

UAIC participates in the E-Verify program to confirm the employment eligibilityof all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/.

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.