Remote Claims Support Specialist

Driven Brands, Inc.; Northern (KY); Hybrid; USD 29,000 - 52,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Holiday pay

MyFlexPay

Job summary

Driven Brands is seeking a remote Customer Service Representative to support our Claims team in the US. You will handle inquiries by phone or email, open and track tickets, and collaborate with teammates to resolve claims while following company procedures.

Ideal candidates have proven customer support experience, strong communication skills, and the ability to multitask in a fast-paced environment. A high school diploma and bilingual English/Spanish are a plus.

Qualifications

• Proven customer support experience.
• Strong phone contact handling and active listening.
• Ability to use Microsoft Office programs.

Responsibilities

• Provide timely responses to customer inquiries by phone or email.
• Open, maintain, and solve care tickets and log information.
• Follow procedures and scripts to represent the company voice.

Skills

Customer support experience

Phone handling

MS Office

Communication skills

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Outlook/Word/Excel

Job description

Driven Brands is seeking a remote Customer Service Representative to support our Claims team in the US. You will handle inquiries by phone or email, open and track tickets, and collaborate with teammates to resolve claims while following company procedures.

Ideal candidates have proven customer support experience, strong communication skills, and the ability to multitask in a fast-paced environment. A high school diploma and bilingual English/Spanish are a plus.