Remote Claims Specialist & Customer Advocate

AAA; United States; Remote; USD 38,000 - 44,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Paid parental leave

Tuition assistance

Discounts and perks

Job summary

AAA is seeking a Michigan Claim Customer Service Representative to manage claims in a remote, full-time role. You'll take initial loss notices, identify claims for adjudication, and ensure compliance with regulations.

The ideal candidate has a high school diploma and call center training. Responsibilities include processing claims, ensuring customer satisfaction, and initiating services. Competitive salary and benefits are offered.

Qualifications

• Must have strong interpersonal and communication skills.
• Experience in processing claim inquiries is essential.
• Ability to provide high-level customer service required.

Responsibilities

• Handle claim inquiries and initiate claim services.
• Determine type and extent of loss for claims processing.
• Ensure compliance with state regulations.

Skills

Strong interpersonal and communication skills

Customer-focused attitude

Ability to learn claim handling skills

Proactive customer contact

Education

High School Diploma or equivalent

Completion of AAA approved call center training program

Eligibility to acquire and maintain state adjuster’s license

Tools

Microsoft Office

Job description

AAA is seeking a Michigan Claim Customer Service Representative to manage claims in a remote, full-time role. You'll take initial loss notices, identify claims for adjudication, and ensure compliance with regulations.

The ideal candidate has a high school diploma and call center training. Responsibilities include processing claims, ensuring customer satisfaction, and initiating services. Competitive salary and benefits are offered.