Michigan Homeowners Claim Representative II

AAA-The Auto Club Group; Auburn Hills (MI); Hybrid; USD 57,000 - 72,000; Full time

Benefits offered by this job

401k match

Medical benefits

Dental benefits

Vision benefits

PTO

Holidays

Tuition reimbursement

Job summary

A leading company in Michigan is seeking a Michigan Homeowners Claims Representative II. This full-time position involves handling moderately complex claims, preparing estimates, and ensuring quality customer service. The candidate will be responsible for resolving coverage questions, evaluating damages, and managing claims documentation, with a hybrid work environment offering flexibility.

Qualifications

• Experience of at least one year in negotiating claim settlements.
• Eligible to acquire a State Adjuster’s license within 90 days.
• Valid State Driver's License required.

Responsibilities

• Handle moderately complex claims and review claims effectively.
• Contact affected parties and document claims accurately.
• Conduct coverage analysis and evaluate damages for claims approval.

Skills

Insurance laws (Michigan)

Claims procedures and subrogation

Building construction techniques

Education

Associate degree or equivalent experience

Tools

Xactimate software

Job description

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Job Type: Full time

Exempt/Non Exempt: Salary

Job Description:

Position Description: The Auto Club Group is seeking a Homeowners Claims Representative II who will handle moderately complex claims within Claim Handling Standards, resolving coverage questions, taking statements, and establishing evaluation and resolution plans for claims. Responsibilities include reviewing claims, contacting affected parties, documenting claims, conducting coverage analysis, investigating facts, evaluating damages, and approving payments. Field roles may require damage estimates and monitoring repair status.

II. Required Qualifications:

• Complete ACG Claim Representative Training Program or equivalent knowledge
• Eligible to acquire a State Adjuster’s license within 90 days (if required)
• Valid State Driver's License

Experience of at least one year in negotiating claim settlements, evaluating evidence, preparing estimates, subrogation, resolving coverage questions, and taking statements.

Knowledge and Skills:

• Insurance laws (Michigan)
• Claims procedures and subrogation
• Building construction techniques

Ability to:

• Handle claims per standards
• Follow policies and procedures
• Use claim systems and basic PC software
• Communicate effectively
• Build customer relationships
• Analyze problems and make decisions
• Prioritize and organize workload
• Operate a motor vehicle for inspections and visits
• Research subrogation laws
• Travel and work flexible hours

III. Preferred Qualifications:

• Associate degree or equivalent experience
• Xactimate software experience
• Claims adjuster experience in home/property claims
• Customer service and call center experience

IV. Work Environment:

Hybrid work arrangement, with some in-office presence required for meetings and team activities.

The salary range is $57,000 - $72,000 annually, with bonus potential and comprehensive benefits including 401k match, medical, dental, vision, PTO, holidays, and tuition reimbursement.

We are committed to diversity and equal opportunity employment. Reasonable accommodations will be provided to qualified applicants.