Remote Claims Operations Associate I - Entry Level

Great American Insurance Group; Idaho; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid time off and holidays

Job summary

Great American Insurance Group's Strategic Comp unit is seeking a Claims Operations Associate I for a remote, home-based role. You will assist with setup, processing, and administration of workers’ compensation claims, and interact with customers in a timely and professional manner.

Candidates must reside in the United States (Pacific Time Zone preferred) and be available to work 37.5 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. PT.

Qualifications

• High school diploma or equivalent required.
• Experience in claims operations, claims processing, billing support, customer service, policy services, or a related insurance support role required.
• Workers’ compensation claims experience preferred.

Responsibilities

• Respond to customer, claimant, and internal inquiries via phone, email, and voicemail in a timely and professional manner.
• Set up and enter new claims while ensuring information is complete and accurate.
• Review claim submissions and documentation to identify discrepancies or missing information.
• Utilize claim management and workflow systems to track activities, manage workload, and maintain organization.
• Verify coverage information and assist with basic claim administration tasks.
• Process and support routine claim-related transactions in accordance with established procedures.
• Investigate and gather information needed to resolve straightforward questions and service requests.
• Document claim activity accurately and maintain detailed records within applicable systems.
• Assist with creating and distributing general correspondence and claim-related communications.
• Collaborate with claims professionals and operational partners to support efficient claim handling.
• Escalate non-routine or complex issues to management or senior team members for resolution.
• Maintain productivity and service standards while working in a remote environment.
• Demonstrate professionalism, accuracy, and attention to detail in all interactions and work products.
• Support special projects and perform additional duties as assigned.

Skills

Claims processing

Customer service

Communication

Remote work

Education

High school diploma

Job description

Great American Insurance Group's Strategic Comp unit is seeking a Claims Operations Associate I for a remote, home-based role. You will assist with setup, processing, and administration of workers’ compensation claims, and interact with customers in a timely and professional manner.

Candidates must reside in the United States (Pacific Time Zone preferred) and be available to work 37.5 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. PT.