Remote Claims Operations Associate I

Great American Insurance Group; Oregon (WI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid time off and paid holidays

Commuter benefits

Tuition reimbursement

Job summary

Great American Insurance Group is seeking a remote Claims Operations Associate I to support the setup, processing, and administration of workers’ compensation claims. You will work closely with claims professionals while developing foundational knowledge of workers’ compensation and insurance operations.

This entry-level role is remote, with 37.5 hours per week, Pacific Time hours 8:00 a.m.–4:30 p.m. Candidates must reside in the Pacific Time Zone and be authorized to work in the United States

Qualifications

• High school diploma or equivalent required.
• Experience in claims operations, claims processing, billing support, customer service, policy services, or a related insurance support role required.
• Workers’ compensation claims experience preferred.
• Strong verbal and written communication skills with the ability to effectively interact with internal and external customers.
• Must reside within the Pacific Time Zone and be available during standard Pacific business hours.

Responsibilities

• Respond to customer, claimant, and internal inquiries via phone, email, and voicemail in a timely and professional manner.
• Set up and enter new claims while ensuring information is complete and accurate.
• Review claim submissions and documentation to identify discrepancies or missing information.
• Utilize claim management and workflow systems to track activities, manage workload, and maintain organization.
• Verify coverage information and assist with basic claim administration tasks.
• Document claim activity accurately and maintain detailed records within applicable systems.
• Collaborate with claims professionals and operational partners to support efficient claim handling.
• Escalate non-routine or complex issues to management or senior team members for resolution.

Skills

Communication skills

Written and verbal communication

Remote work capability

Time management

Education

High school diploma

Tools

Claim management systems

Workflow systems

Job description

Great American Insurance Group is seeking a remote Claims Operations Associate I to support the setup, processing, and administration of workers’ compensation claims. You will work closely with claims professionals while developing foundational knowledge of workers’ compensation and insurance operations.

This entry-level role is remote, with 37.5 hours per week, Pacific Time hours 8:00 a.m.–4:30 p.m. Candidates must reside in the Pacific Time Zone and be authorized to work in the United States