Remote Claims Operations Associate II

Great American Insurance Group; Nebraska; On-site; USD 22,042,000 - 37,195,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid time off and holidays

Commuter benefits

Tuition reimbursement

Job summary

Great American Insurance Group's Strategic Comp unit seeks a Claims Operations Associate II for a remote, 37.5-hour work week within the Mountain or Central Time Zone. You will support workers' compensation claims professionals by setting up, maintaining, and processing claim files and related documents.

Your role involves handling inquiries, coordinating information, and assisting with litigation support while ensuring accuracy, confidentiality, and timely delivery using ClaimConnect,

Qualifications

• High school diploma or equivalent required.
• Experience in claims operations, claims processing, claims support, or a related insurance administrative role.
• Experience supporting workers' compensation adjusters or claims professionals preferred.
• Strong verbal and written communication skills.
• Demonstrated ability to work accurately, manage multiple tasks, and maintain attention to detail.
• Must be located within the Mountain or Central Time Zone and work standard business hours.

Responsibilities

• Provide operational support to workers' compensation adjusters by managing claim-related administrative activities.
• Set up and maintain claim files with accurate information in a timely manner.
• Verify coverage, process claim-related transactions, and support payment and financial processing activities.
• Respond to inquiries by phone, email, and voicemail; resolve routine issues and escalate complex matters as needed.
• Gather information, identify discrepancies, and support issue resolution through problem-solving.
• Prepare and distribute correspondence, forms, and other claim-related documentation.
• Coordinate phone outreach to collect information, schedule appointments, and support claim file development.
• Assist with litigation support by organizing and providing required claim documentation.
• Maintain organized workloads using ClaimConnect, ClaimCenter, OpsNow, Outlook and other claims platforms.
• Support policy, claim, and data management processes to ensure accuracy and compliance.
• Collaborate with adjusters, internal departments, and external contacts to facilitate claim handling.
• Maintain confidentiality in all interactions and communications.
• Meet productivity, quality, and service expectations while managing multiple priorities.
• Follow guidelines and seek guidance on non-routine issues when needed.

Skills

Attention to detail

Verbal communication

Written communication

Multitasking

Professional interaction

Education

High school diploma or equivalent

Tools

ClaimConnect

ClaimCenter

OpsNow

Outlook

Job description

Great American Insurance Group's Strategic Comp unit seeks a Claims Operations Associate II for a remote, 37.5-hour work week within the Mountain or Central Time Zone. You will support workers' compensation claims professionals by setting up, maintaining, and processing claim files and related documents.

Your role involves handling inquiries, coordinating information, and assisting with litigation support while ensuring accuracy, confidentiality, and timely delivery using ClaimConnect,