Remote Claims Negotiator: Corporate Collections

JNR Adjustment Company; Plymouth (MN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company-provided equipment

Job summary

JNR Adjustment Company is seeking an experienced collections professional in the United States. The role involves auditing, tracking, and processing a continuous pipeline of complex collection accounts, and determining next steps such as settlement or escalation.

You will handle high-volume outbound and inbound calls to debtors, businesses, and insurance carriers to negotiate payments and resolve disputes while maintaining precise, real-time records.

Qualifications

• Minimum of 5 years of dedicated experience in a corporate or commercial collection environment.
• Valid Collector License or eligibility to obtain one upon hire.
• Highly proficient with Microsoft 365 products (Word, Excel, Outlook, Teams).
• Exceptional telephone skills, active listening, and strong negotiation capabilities.
• Proven alphanumeric typing speed of at least 40 words per minute with high accuracy.
• Quiet, dedicated home office space with high-speed, secure Wi‑Fi; company provides hardware and specialized equipment.

Responsibilities

• Portfolio and disposition management: audit, track, and process a continuous pipeline of complex collection accounts and determine next steps.
• Maintain a steady daily volume of outbound and inbound calls to debtors, businesses, and insurance carriers to negotiate payments and resolve disputes.
• Keep precise, real-time records of collection notes, payment arrangements, and account changes in proprietary databases.
• Adhere to federal/state collection regulations and client-specific requirements.

Skills

Negotiation

Active listening

Telephone skills

Data entry

Typing speed

Attention to detail

Tools

Microsoft 365

Job description

JNR Adjustment Company is seeking an experienced collections professional in the United States. The role involves auditing, tracking, and processing a continuous pipeline of complex collection accounts, and determining next steps such as settlement or escalation.

You will handle high-volume outbound and inbound calls to debtors, businesses, and insurance carriers to negotiate payments and resolve disputes while maintaining precise, real-time records.