High-Volume Claims Disposition Specialist

JNR Adjustment Company, Inc.; Plymouth (MN); On-site; USD 50,000 - 75,000; Full time

Job summary

JNR Adjustment Company, Inc. is seeking a Review and Disposition Representative to manage a high-volume collection pipeline and make final disposition decisions.

You will conduct outbound/inbound calls to recover balances, document all activities in our claims systems, and ensure compliance with regulatory standards. The role requires at least 5 years in corporate/commercial collections, a valid Collector License, strong negotiation and communication skills, and a quiet, secure home office.

Qualifications

• Minimum of 5 years of dedicated experience in a corporate or commercial collection environment.
• Must possess a valid Collector License or meet the state regulatory requirements immediately upon hire.
• Highly proficient with Microsoft 365 (Word, Excel, Outlook, Teams).
• Exceptional telephone skills, active listening, and strong negotiation capabilities, with stamina for high call volumes.
• Proven alphanumeric typing skills of at least 40 words per minute with high accuracy.
• A quiet, dedicated home office space with high-speed, secure Wi-Fi; company provides computer hardware and equipment.

Responsibilities

• Audit, track, and process a continuous pipeline of complex collection accounts to determine dispositions (standard recovery, settlement, or escalation).
• Maintain a high daily volume of outbound and inbound calls to debtors, businesses, and carriers to negotiate payments and resolve disputes.
• Keep precise real-time records of collection notes, payment arrangements, and account changes in proprietary databases and tracking platforms.
• Adhere to industry, federal, and state collection regulations and client requirements.

Skills

5+ years experience

Collector License

Microsoft 365

Negotiation skills

Typing 40 wpm

Remote work setup

Job description

JNR Adjustment Company, Inc. is seeking a Review and Disposition Representative to manage a high-volume collection pipeline and make final disposition decisions.

You will conduct outbound/inbound calls to recover balances, document all activities in our claims systems, and ensure compliance with regulatory standards. The role requires at least 5 years in corporate/commercial collections, a valid Collector License, strong negotiation and communication skills, and a quiet, secure home office.