R&D Claims Representative

JNR Adjustment Company; Plymouth (MN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company-provided equipment

Job summary

JNR Adjustment Company is seeking an experienced collections professional in the United States. The role involves auditing, tracking, and processing a continuous pipeline of complex collection accounts, and determining next steps such as settlement or escalation.

You will handle high-volume outbound and inbound calls to debtors, businesses, and insurance carriers to negotiate payments and resolve disputes while maintaining precise, real-time records.

Qualifications

• Minimum of 5 years of dedicated experience in a corporate or commercial collection environment.
• Valid Collector License or eligibility to obtain one upon hire.
• Highly proficient with Microsoft 365 products (Word, Excel, Outlook, Teams).
• Exceptional telephone skills, active listening, and strong negotiation capabilities.
• Proven alphanumeric typing speed of at least 40 words per minute with high accuracy.
• Quiet, dedicated home office space with high-speed, secure Wi‑Fi; company provides hardware and specialized equipment.

Responsibilities

• Portfolio and disposition management: audit, track, and process a continuous pipeline of complex collection accounts and determine next steps.
• Maintain a steady daily volume of outbound and inbound calls to debtors, businesses, and insurance carriers to negotiate payments and resolve disputes.
• Keep precise, real-time records of collection notes, payment arrangements, and account changes in proprietary databases.
• Adhere to federal/state collection regulations and client-specific requirements.

Skills

Negotiation

Active listening

Telephone skills

Data entry

Typing speed

Attention to detail

Tools

Microsoft 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Key Responsibilities

• Portfolio & Disposition Management: Actively audit, track, and process a continuous pipeline of complex collection accounts. Evaluate file details to determine the appropriate next steps (disposition), such as standard recovery, settlement negotiation, or escalation for legal review.
• High-Volume Communication: Maintain a steady daily volume of outbound and inbound telephone calls to debtors, businesses, and insurance carriers to negotiate payments and resolve disputes.
• Data Integrity: Keep precise, real-time records of collection notes, payment arrangements, and account changes within proprietary claims databases and tracking platforms.
• Regulatory Compliance: Adhere strictly to industry compliance standards, federal and state collection regulations, and specialized client requirements.

Required Qualifications & Skills

• Experience: Minimum of 5 years of dedicated experience in a corporate or commercial collection environment.
• Licensing: Must possess a valid Collector License (or meet the state regulatory requirements to hold one immediately upon hire).
• Technical Proficiency: Highly proficient with Microsoft 365 products (Word, Excel, Outlook, Teams) and comfortable navigating specialized collection or claims software.
• Communication Skills: Exceptional telephone skills, active listening, and strong negotiation capabilities, with the stamina to handle high call volumes daily.
• Data Entry Speed: Proven alphanumeric typing skills of at least 40 words per minute with high accuracy.
• Remote Workspace Requirements: A quiet, dedicated home office space free from distractions, equipped with a high-speed, secure Wi‑Fi connection (computer hardware and specialized equipment will be provided by the company).