Remote Claims Handler: Customer-Focused & Detail-Driven

Placements24; Willows (CA); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Full remote work

Health and wellness benefits

Training and development support

Job summary

Placements24 is seeking a diligent Claims Handler to join a remote operations team. You will manage the lifecycle of insurance claims from reporting to settlement, ensuring a smooth, customer-focused process for policyholders.

The role requires strong organization and commitment to service excellence in a fully remote setup. Key responsibilities include logging claims, gathering documentation, communicating with policyholders, evaluating eligibility, and processing settlements.

Qualifications

• Previous experience in a claims handling or customer service role within the insurance industry.
• Strong understanding of insurance products and claims processes.
• Excellent organizational and multi-tasking abilities.
• Clear, professional communication with policyholders.

Responsibilities

• Receive and log new insurance claims accurately and promptly.
• Gather documentation to assess claim validity and scope.
• Provide updates and explanations to policyholders.
• Determine eligibility based on policy terms and conditions.
• Process payments and settlements within guidelines.
• Identify potential fraudulent claims and escalate as needed.

Skills

Organizational skills

Excellent communication

Customer service

Claims software

Tools

Claims management software

Job description

Placements24 is seeking a diligent Claims Handler to join a remote operations team. You will manage the lifecycle of insurance claims from reporting to settlement, ensuring a smooth, customer-focused process for policyholders.

The role requires strong organization and commitment to service excellence in a fully remote setup. Key responsibilities include logging claims, gathering documentation, communicating with policyholders, evaluating eligibility, and processing settlements.