Remote Claims Director AI‑Driven Customer Ops

Flourish Ventures; Georgia; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Generous health-insurance package

401(k) retirement plan with employer matching

Competitive PTO policy

Generous family leave policy

Work from anywhere

Apple laptop and quality-of-life equipment

Job summary

Flourish Ventures is seeking a Claims Director to lead a high-performing team in managing property and auto damage claims. This role focuses on driving customer experience strategies and operational excellence through technology and analytics. Candidates should have 10+ years of insurance claims experience and 5+ years of management experience, with a strong emphasis on customer-centric decision-making. Benefits include a generous health insurance package, a 401(k) retirement plan, and a flexible work environment.

Qualifications

• 10+ years of experience in insurance claims across multiple lines, with a focus on property and/or auto.
• 5+ years of management experience, ideally leading remote teams.
• Strong ability to deliver results, overcome obstacles, and drive continuous improvement.

Responsibilities

• Lead a team managing property and auto damage claims.
• Develop customer experience strategies and define KPIs.
• Serve as escalation point for complex customer issues.
• Collaborate across teams to drive customer-centric initiatives.

Skills

Leadership

Customer experience strategy

Data analysis

Insurance claims management

Education

Bachelor’s degree in business or related field

Job description

Flourish Ventures is seeking a Claims Director to lead a high-performing team in managing property and auto damage claims. This role focuses on driving customer experience strategies and operational excellence through technology and analytics. Candidates should have 10+ years of insurance claims experience and 5+ years of management experience, with a strong emphasis on customer-centric decision-making. Benefits include a generous health insurance package, a 401(k) retirement plan, and a flexible work environment.