Director, Claims Triage & AI Transformation

Argo Group; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading insurance provider is looking for a Claims Triage Director to join their team in New York. This full-time role requires significant experience in claims operations and a proven track record in managing teams. The Director will oversee the triage operation, improve processes, and implement innovative technologies. Candidates must have strong leadership, communication, and analytical skills. The position demands in-office work, ensuring a collaborative team environment focused on delivering excellent service.

Qualifications

• Minimum 7 years claims operations experience, including 4 years in a People Leadership capacity.
• Prior experience as a claims adjuster is helpful.
• A strong ability to oversee AI design and implementation.

Responsibilities

• Manage a team of Senior Triage Specialists responsible for claim intake.
• Drive continuous improvement through employee engagement and technology.
• Oversee budget expenditures for the Triage Department and ensure compliance.

Skills

People management

Claims operations

Customer service focus

Process improvement

Analytical skills

Education

Bachelor's degree

Six Sigma Black Belt certification

Job description

A leading insurance provider is looking for a Claims Triage Director to join their team in New York. This full-time role requires significant experience in claims operations and a proven track record in managing teams. The Director will oversee the triage operation, improve processes, and implement innovative technologies. Candidates must have strong leadership, communication, and analytical skills. The position demands in-office work, ensuring a collaborative team environment focused on delivering excellent service.