Remote Claims Care Associate - FMLA & Benefits Education

Lincoln Financial Group; Omaha, Northern (NE, KY); Hybrid; USD 28,000 - 32,000; Full time

Job summary

Lincoln Financial Group is seeking a remote Customer Service/Claims Associate to handle ~50–60 customer contacts daily. You will verify benefits and educate customers on FMLA and disability, ensuring accurate claim notation.

You’ll interact with internal and external partners via email and phone, maintaining a professional, flexible approach to meet expectations. Training runs 9:00am–5:30pm EST for six weeks, followed by a full-time schedule with 8-hour shifts between 8:00am–8:00pm EST.

Qualifications

• High School Diploma or GED.
• Ability to communicate effectively (verbal/written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Must have internet bandwidth of 12 Mbps; preferred 25 Mbps for full capacity.
• Data entry and research experience in a fast-paced environment; ability to navigate multiple systems.

Responsibilities

• Communicate with roughly 50-60 customers daily, answering questions about their claim across multiple platforms.
• Educate customers and employers on products (e.g., FMLA and disability) with attention to detail.
• Communicate with internal/external stakeholders via email/phone in a customer-centric, professional manner.
• Identify and champion process improvements to benefit the team and quality.
• Training Schedule: Monday–Friday 9:00am–5:30pm EST for 6 weeks.
• Regular Full Time Schedule: 8-hour shifts Mon–Fri between 8:00am–8:00pm EST.

Skills

Communication

MS Office

Internet bandwidth

Data entry

Multiple systems

Education

High School Diploma or GED

Job description

Lincoln Financial Group is seeking a remote Customer Service/Claims Associate to handle ~50–60 customer contacts daily. You will verify benefits and educate customers on FMLA and disability, ensuring accurate claim notation.

You’ll interact with internal and external partners via email and phone, maintaining a professional, flexible approach to meet expectations. Training runs 9:00am–5:30pm EST for six weeks, followed by a full-time schedule with 8-hour shifts between 8:00am–8:00pm EST.