Remote Product Claims Specialist

Percepta LLC; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Percepta LLC is seeking a Product Claims Analyst to investigate and resolve legal claims and support our remote operations. You will communicate with customers and dealerships by phone and written correspondence while upholding professional service standards.

The role requires at least 12 months in customer service, plus 1 year of paralegal experience; claim adjuster experience is a plus. You will manage case files, coordinate inspections, and contribute to program improvements in a

Qualifications

• Minimum 12 months experience in customer service; phone customer service experience.
• Minimum 1 year Paralegal experience.
• Claim adjuster experience preferred, but not required.

Responsibilities

• Investigate and resolve legal claims in a timely and professional manner.
• Communicate with customers and dealerships via phone and written correspondence.
• Coordinate vehicle inspections with customers, dealerships, and field operations.
• Document each claim contact in the appropriate system and maintain electronic case files.
• Prepare and present cases for case assessment meetings.
• Identify areas for program improvement and assist in process enhancements.

Skills

Customer service

Phone communication

Legal knowledge

Paralegal experience

Education

College Degree

Job description

Percepta LLC is seeking a Product Claims Analyst to investigate and resolve legal claims and support our remote operations. You will communicate with customers and dealerships by phone and written correspondence while upholding professional service standards.

The role requires at least 12 months in customer service, plus 1 year of paralegal experience; claim adjuster experience is a plus. You will manage case files, coordinate inspections, and contribute to program improvements in a