Remote Claims Specialist — Customer Care & Resolution

Brown & Brown, Inc.; Kentucky; Hybrid; USD 19,000 - 28,000; Full time

Job summary

One80 Intermediaries is seeking a Claims Specialist to join a fully remote team. You will handle inbound/outbound calls and emails, create and manage claims, and coordinate with technicians to facilitate repairs. Strong communication and professionalism are essential.

The role emphasizes customer service excellence, responsiveness, and accuracy while navigating warranty processes and claim settlements. Some onsite trainings may occur within the first 90 days.

Qualifications

• Minimum 6 months of intake process experience.
• High School Diploma or GED.
• Proficient with computers and keyboard.

Responsibilities

• Provide daily inbound/outbound communications (phone, email) to retailers and customers.
• Process, review, and route claims; determine coverage and authorize services.
• Monitor open claims and follow up to facilitate closure with high accuracy.

Skills

Intake processing

Customer service

Communication

Call handling

Microsoft Office

Attention to detail

Education

High School Diploma or GED

Tools

Computers

Job description

One80 Intermediaries is seeking a Claims Specialist to join a fully remote team. You will handle inbound/outbound calls and emails, create and manage claims, and coordinate with technicians to facilitate repairs. Strong communication and professionalism are essential.

The role emphasizes customer service excellence, responsiveness, and accuracy while navigating warranty processes and claim settlements. Some onsite trainings may occur within the first 90 days.