Remote CHS Group Sales Analyst: Elevate Hospitality Ops

Hyatt Taleo; Chicago (IL); Remote; USD 46,000 - 50,000; Full time

Job summary

Hyatt Hotels Corporation is looking for an enthusiastic CHS Analyst, Group Sales to support Central Sales Management leaders and participating hotels through accurate, timely administration of the group sales lifecycle.

In this role, you will help keep group business moving smoothly by preparing contracts, managing group details and rooming lists, coordinating billing information, maintaining blocks, producing reports, and updating Hyatt-approved systems such as Envision, Reserve, Opera, and

Qualifications

• Minimum one year of experience in hotel operations, sales, reservations, customer service, administrative support, or a related field.
• Ability to work with data and maintain accuracy across multiple systems.
• Strong written, verbal, and interpersonal communication skills.
• Ability to organize and prioritize multiple requests while meeting established deadlines.
• Must have a productive and professional home office workspace.

Responsibilities

• Support an assigned portfolio of participating hotels and CSM leaders through accurate and timely completion of group sales administration activities.
• Prepare and maintain group contracts using approved templates and established terms, along with group details, rooming lists, billing instructions, and other required documentation.
• Maintain group blocks, reservation information, event details, and related data in Hyatt-approved systems, including Envision, Reserve, Opera, and Cvent; validate information for accuracy, completeness, and timely distribution.
• Coordinate with CSM, on-property sales, reservations, front office, finance, and operations teams to identify and help resolve discrepancies, escalating exceptions as appropriate.
• Prepare, validate, and distribute routine and ad hoc sales reports to support hotel and Central Sales leader visibility and decision-making.
• Distribute group leads and work assignments received via phone, email, and other designated intake channels across assigned portfolios in accordance with established routing rules, coverage plans, and service standards.
• Research assigned hotels and prepare onboarding materials, system information, and portfolio reference documentation for new or transitioning hotels.
• Organize and prioritize assigned work across multiple hotels and leaders, communicate status, and escalate time-sensitive requests, risks, or competing priorities as appropriate.
• Cross-train in CSM Business Travel support, including assigned transient rate-loading and distribution-validation activities, and in defined CRM support activities based on business needs and demonstrated proficiency.
• Support consistent processes, accurate data, and efficient service delivery across the CHS Performance Hub.

Skills

Communication skills

Time management

Remote work setup

Attention to detail

Job description

Hyatt Hotels Corporation is looking for an enthusiastic CHS Analyst, Group Sales to support Central Sales Management leaders and participating hotels through accurate, timely administration of the group sales lifecycle.

In this role, you will help keep group business moving smoothly by preparing contracts, managing group details and rooming lists, coordinating billing information, maintaining blocks, producing reports, and updating Hyatt-approved systems such as Envision, Reserve, Opera, and