Remote Child Support Enforcement Specialist with Impact

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 45,000 - 60,000; Full time

Job summary

The Commonwealth of Pennsylvania, Department of Human Services, seeks a Child Support Enforcement Specialist to support the Child Support Enforcement Program across Lancaster, Lebanon, and York counties. You will analyze case information, coordinate with multiple agencies, and review cases to ensure compliance and program accuracy.

Responsibilities include audits, preparing reports, training staff, clarifying policy, and resolving issues.

Qualifications

• Four years of experience in a domestic relations office including the interpretation, application and explanation of policies and regulations and analysis of information.
• A bachelor’s degree; or
• An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Responsibilities

• Program Analysis: Review case information, analyze data, and assess program effectiveness to strengthen child support services
• Interagency Coordination: Work with Domestic Relations Sections, County Assistance Offices, and partner agencies to resolve issues and support case activity
• Case Review Work: Perform audits, evaluate payment situations, prepare reports, and help ensure accuracy in child support cases
• Training Support: Provide guidance and training to staff on systems, procedures, and child support program requirements
• Policy Clarification: Explain program rules, assist with resolving disputes, and communicate decisions to partner agencies and clients
• Issue Resolution: Investigate complaints, gather information, document findings, and recommend solutions for unresolved case concerns

Skills

Program analysis

Data review

Coordination

Training support

Policy clarification

Issue resolution

Education

Bachelor's degree

Job description

The Commonwealth of Pennsylvania, Department of Human Services, seeks a Child Support Enforcement Specialist to support the Child Support Enforcement Program across Lancaster, Lebanon, and York counties. You will analyze case information, coordinate with multiple agencies, and review cases to ensure compliance and program accuracy.

Responsibilities include audits, preparing reports, training staff, clarifying policy, and resolving issues.