Child Support Enforcement Specialist

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 45,000 - 60,000; Full time

Job summary

The Commonwealth of Pennsylvania, Department of Human Services, seeks a Child Support Enforcement Specialist to support the Child Support Enforcement Program across Lancaster, Lebanon, and York counties. You will analyze case information, coordinate with multiple agencies, and review cases to ensure compliance and program accuracy.

Responsibilities include audits, preparing reports, training staff, clarifying policy, and resolving issues.

Qualifications

• Four years of experience in a domestic relations office including the interpretation, application and explanation of policies and regulations and analysis of information.
• A bachelor’s degree; or
• An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Responsibilities

• Program Analysis: Review case information, analyze data, and assess program effectiveness to strengthen child support services
• Interagency Coordination: Work with Domestic Relations Sections, County Assistance Offices, and partner agencies to resolve issues and support case activity
• Case Review Work: Perform audits, evaluate payment situations, prepare reports, and help ensure accuracy in child support cases
• Training Support: Provide guidance and training to staff on systems, procedures, and child support program requirements
• Policy Clarification: Explain program rules, assist with resolving disputes, and communicate decisions to partner agencies and clients
• Issue Resolution: Investigate complaints, gather information, document findings, and recommend solutions for unresolved case concerns

Skills

Program analysis

Data review

Coordination

Training support

Policy clarification

Issue resolution

Education

Bachelor's degree

Job description

As a Child Support Enforcement Specialist with the Department of Human Services (DHS), you will step into a role that makes a real difference for families in Lancaster, Lebanon, and York Counties. This position gives you the chance to strengthen program results, build partnerships, and help caregivers gain financial stability. Your work will drive important case activity, solve complex challenges, and support families who rely on these services. If you want a career where your skills create meaningful change, this opportunity offers a powerful path forward.

DESCRIPTION OF WORK

This position focuses on supporting the Child Support Enforcement Program through analysis, coordination, and communication with multiple agencies. The role involves reviewing cases, assisting partners, resolving issues, and helping ensure program accuracy and compliance. As a Child Support Enforcement Specialist, you will perform the following duties:

• Program Analysis: Review case information, analyze data, and assess program effectiveness to strengthen child support services
• Interagency Coordination: Work with Domestic Relations Sections, County Assistance Offices, and partner agencies to resolve issues and support case activity
• Case Review Work: Perform audits, evaluate payment situations, prepare reports, and help ensure accuracy in child support cases
• Training Support: Provide guidance and training to staff on systems, procedures, and child support program requirements
• Policy Clarification: Explain program rules, assist with resolving disputes, and communicate decisions to partner agencies and clients
• Issue Resolution: Investigate complaints, gather information, document findings, and recommend solutions for unresolved case concerns

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Home Headquartered: This is a home headquartered position. You will be required to travel to Lancaster, Lebanon, and York counties and must reside in or be willing to relocate to one of these counties by the start of employment. During the probationary period, it is required to report two days per week to an office in Lancaster, Lebanon, or York County. Location will be based on the selected candidate. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements

• Four years of experience in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information; or
• A bachelor’s degree; or
• An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements

• You must live in or be willing to relocate to one of the counties of primary assignment: Lancaster, Lebanon, or York county.
• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Y ou must be able to perform essential job functions.

Legal Requirements

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Veterans

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.