Client Manager, Site Design — Hybrid/Remote

Olsson; United States; Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

401(k) match

Flexible work arrangements

Bonus program

Job summary

United States Digital Space LLC is seeking a Client Manager to serve as the primary contact for key client accounts within a multidisciplinary design and engineering environment. You will build strong relationships, understand client business needs, and present growth strategies to expand service scope.

The role emphasizes proactive communication, planning, and cross-team collaboration to deliver high-quality solutions.

Qualifications

• You are passionate about: Working collaboratively with others.
• Having ownership in the work you do.
• Using your talents to positively affect communities.

Responsibilities

• Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans.
• Develops a deep understanding of the client’s business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client.
• Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects.
• May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services.
• Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service.
• Manages client expectations and negotiates outcomes.
• Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions.

Skills

Strong communication

Ownership

Team collaboration

Education

Bachelor’s degree in engineering or related area

Job description

United States Digital Space LLC is seeking a Client Manager to serve as the primary contact for key client accounts within a multidisciplinary design and engineering environment. You will build strong relationships, understand client business needs, and present growth strategies to expand service scope.

The role emphasizes proactive communication, planning, and cross-team collaboration to deliver high-quality solutions.