Remote Chat Support Specialist — Eco Services

Peninsula Fiber Network, LLC; Chattanooga (TN); Remote; USD 37,000 - 41,000; Full time

Benefits offered by this job

Pay range

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Remote work US only

Flexible scheduling

Training and growth

Job summary

City Green is seeking a reliable Chat Support Clerk to join our remote support team in the United States. You will manage live chat inquiries, provide timely assistance, and help maintain a positive customer experience while promoting our environmental services.

Responsibilities include responding to inquiries, troubleshooting basics, documenting interactions, and collaborating with internal teams to resolve issues.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service or chat support preferred.
• Strong written communication skills with attention to detail.
• Basic computer skills and comfort using chat support software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Customer-focused mindset with strong interpersonal skills.
• Interest or familiarity with environmental services and sustainability practices is a plus.

Responsibilities

• Manage live chat support for customers seeking information about our environmental services
• Respond promptly and accurately to customer inquiries via chat
• Provide clear information regarding services, policies, and environmental initiatives
• Assist customers with basic troubleshooting and direct them to appropriate resources
• Document and categorize customer interactions for future reference and service improvement
• Maintain a professional and empathetic tone in all customer interactions
• Collaborate with internal teams to resolve more complex customer issues
• Follow established procedures and written instructions
• Work independently with minimal supervision while meeting performance expectations

Skills

Written communication

Interpersonal skills

Multitasking

Time management

Customer-focused

Education

High school diploma

Tools

Chat support software

Job description

City Green is seeking a reliable Chat Support Clerk to join our remote support team in the United States. You will manage live chat inquiries, provide timely assistance, and help maintain a positive customer experience while promoting our environmental services.

Responsibilities include responding to inquiries, troubleshooting basics, documenting interactions, and collaborating with internal teams to resolve issues.