Live Chat Support Representative at CityGreen Services Atlanta, GA

CityGreen Services; Atlanta (GA); Remote; USD 42,705 - 46,838; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Professional development and training opportunities

Fun and collaborative work environment

Job summary

A leading landscaping solutions provider in Atlanta seeks a Live Chat Support Representative to deliver exceptional customer service remotely. You will assist clients via live chat, resolve inquiries, and ensure customer satisfaction. Ideal candidates have strong communication skills and at least 1-2 years in customer service. Benefits include competitive salary and health insurance.

Qualifications

• 1-2 years of customer service experience in a fast-paced environment.
• Familiarity with landscaping or sustainable services is a plus.
• Flexible availability to work nights, weekends, and holidays as needed.

Responsibilities

• Provide timely and accurate responses to customer inquiries through live chat.
• Collaborate with departments to resolve complex customer issues.
• Keep detailed records of customer interactions and feedback.

Skills

Excellent written and verbal communication skills

Strong multitasking and problem-solving abilities

Ability to remain calm and professional in stressful situations

Education

High School Diploma or equivalent

Some college-level courses preferred

Tools

Microsoft Office

Customer service software

Job description

Live Chat Support Representative – Remote

Live Chat Support Representative job at CityGreen Services. Atlanta, GA. This is a remote position.

Position: Live Chat Support Representative

Location: United States (Remote)

Company: CityGreen Services

CityGreen Services is a leading provider of sustainable landscaping solutions for commercial and residential properties. Our team is dedicated to creating and maintaining beautiful outdoor spaces using environmentally-friendly methods. We are a forward-thinking company, always seeking innovative ways to improve our services and contribute to the well-being of our community.

Job Summary

CityGreen Services is seeking a highly motivated and customer-focused individual to join our team as a Live Chat Support Representative. In this role, you will be responsible for providing efficient and effective support to our clients through our live chat platform. As a representative of our company, you will play a key role in ensuring our customers are satisfied with our services and have a positive experience with our brand.

Pay: $31 - $34 per hour

Key Responsibilities

• Provide timely and accurate responses to customer inquiries and complaints through our live chat platform
• Troubleshoot and resolve customer issues related to our services, policies, and procedures
• Collaborate with different departments within the company to expedite and resolve complex customer issues
• Keep detailed records of all customer interactions and take necessary steps to follow up and resolve any outstanding concerns
• Generate and maintain reports on customer feedback, inquiries, and issues for management review
• Continuously stay updated on company products, services, and policies in order to provide accurate and up-to-date information to customers
• Identify opportunities to improve customer satisfaction and make recommendations to management

Qualifications

• High School Diploma or equivalent required; some college-level courses preferred
• 1-2 years of customer service experience in a fast-paced environment
• Excellent written and verbal communication skills
• Strong multitasking and problem-solving abilities
• Ability to remain calm and professional in stressful situations
• Familiarity with landscaping or sustainable services is a plus
• Proficient in Microsoft Office and customer service software
• Flexible availability to work nights, weekends, and holidays as needed

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development and training opportunities
• Fun and collaborative work environment

CityGreen Services is an equal opportunity employer. We value diversity and inclusivity in our workplace and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We are looking for individuals who share our passion for sustainable practices and customer satisfaction. If you are a team player with excellent customer service skills, we want to hear from you! Apply now to join our growing team at CityGreen Services.