Chat Support Clerk (Remote)

Midwest Startups; Chattanooga (TN); Remote; USD 37,000 - 41,000; Full time

Benefits offered by this job

Pay range

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Remote work US only

Flexible scheduling

Training and growth

Job summary

City Green is seeking a reliable Chat Support Clerk to join our remote support team in the United States. You will manage live chat inquiries, provide timely assistance, and help maintain a positive customer experience while promoting our environmental services.

Responsibilities include responding to inquiries, troubleshooting basics, documenting interactions, and collaborating with internal teams to resolve issues.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service or chat support preferred.
• Strong written communication skills with attention to detail.
• Basic computer skills and comfort using chat support software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Customer-focused mindset with strong interpersonal skills.
• Interest or familiarity with environmental services and sustainability practices is a plus.

Responsibilities

• Manage live chat support for customers seeking information about our environmental services
• Respond promptly and accurately to customer inquiries via chat
• Provide clear information regarding services, policies, and environmental initiatives
• Assist customers with basic troubleshooting and direct them to appropriate resources
• Document and categorize customer interactions for future reference and service improvement
• Maintain a professional and empathetic tone in all customer interactions
• Collaborate with internal teams to resolve more complex customer issues
• Follow established procedures and written instructions
• Work independently with minimal supervision while meeting performance expectations

Skills

Written communication

Interpersonal skills

Multitasking

Time management

Customer-focused

Education

High school diploma

Tools

Chat support software

Job description

City Green seeks a reliable and detail-oriented Chat Support Clerk to join our remote support team in the United States.

Chat Support Clerks play a key role in maintaining effective communication with our customers by managing live chat inquiries, providing timely assistance, and ensuring a positive customer experience. In this role, you will be the first point of contact for many customers and help support City Green’s environmental services and initiatives.

WHAT WE OFFER.

• Competitive pay range of$27-$30 per hour, based on experience and performance
• Comprehensive benefits package includingmedical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Fully remote work environment(United States only)
• Flexible scheduling options
• Ongoing training and professional growth opportunities

WHAT YOU WILL DO.

• Manage live chat support for customers seeking information about our environmental services
• Respond promptly and accurately to customer inquiries via chat
• Provide clear information regarding services, policies, and environmental initiatives
• Assist customers with basic troubleshooting and direct them to appropriate resources
• Document and categorize customer interactions for future reference and service improvement
• Maintain a professional and empathetic tone in all customer interactions
• Collaborate with internal teams to resolve more complex customer issues
• Follow established procedures and written instructions
• Work independently with minimal supervision while meeting performance expectations

WHAT WE ARE LOOKING FOR.

• High school diploma or equivalent required
• Prior experience in customer service or chat support preferred
• Strong written communication skills with attention to detail
• Basic computer skills and comfort using chat support software
• Ability to multitask and manage time effectively in a fast-paced environment
• Customer-focused mindset with strong interpersonal skills
• Interest or familiarity with environmental services and sustainability practices is a plus

Work Schedule:

Monday - Friday.

Set shifts within standard business hours.

Flexible scheduling options may be available.

Remote Option:

Remote - United States only

About City Green:

City Green is committed to delivering high-quality environmental services while promoting sustainability and responsible practices. Our mission is to create positive impact through strong customer relationships, clear communication, and continuous improvement. We value teamwork, professionalism, and individuals who are passionate about providing excellent service.

City Green is an equal opportunity employer committed to building a diverse and inclusive workforce.