Remote Chat Support Specialist

School of Science & Technology; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Professional development opportunities

Job summary

School of Science & Technology is seeking a dedicated Chat Support Agent to join our remote team. You will be the primary contact for customers via live chat, resolving inquiries, guiding product usage, and documenting interactions in our CRM system.

The role emphasizes proactive problem-solving, clear communication, and maintaining SLAs while delivering a positive customer experience from your home workspace.

Qualifications

• Experience in customer service, preferably in a chat support role.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using live chat software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat.
• Troubleshoot and resolve customer issues related to products and services.
• Provide accurate information about products, services, and company policies.
• Escalate complex issues to appropriate departments when necessary.
• Document all customer interactions and resolutions in our CRM system.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Adhere to company guidelines and service level agreements (SLAs).
• Proactively engage with customers to offer assistance and gather feedback.
• Stay up-to-date with product knowledge and company updates.

Skills

Customer service experience

Written communication

Verbal communication

Remote work

Education

High school diploma

Associate/Bachelor's degree preferred

Tools

Live chat software

CRM systems

Job description

School of Science & Technology is seeking a dedicated Chat Support Agent to join our remote team. You will be the primary contact for customers via live chat, resolving inquiries, guiding product usage, and documenting interactions in our CRM system.

The role emphasizes proactive problem-solving, clear communication, and maintaining SLAs while delivering a positive customer experience from your home workspace.