Remote Customer Success Advocate

Qwoted; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Qwoted is seeking a Customer Support Specialist to join our User Success team. You’ll be the friendly voice helping journalists and experts get the most from our platform, primarily via Intercom live chat and email.

In this fully remote role, you’ll guide users through posting source requests, account setup, and verification, troubleshoot issues, maintain trust and safety, and identify patterns to drive improvements in support workflows.

Qualifications

• Respond to customer inquiries via Intercom live chat and email with fast, friendly support.
• Help reporters navigate the platform and post source requests successfully.
• Guide experts and PR professionals through account setup, verification, and usage.
• Troubleshoot platform issues and route complex cases to the right team.
• Verify user accounts and maintain platform trust and safety standards.
• Identify patterns in support conversations to flag recurring issues.

Responsibilities

• Manage live chat and email support at a fast pace.
• Assist with posting source requests and platform navigation.
• Support account setup and verification for experts and PRs.
• Troubleshoot technical issues and escalate when needed.
• Maintain a calm, professional tone in all interactions.
• Audit user reports to improve platform integrity.

Skills

Customer support

Intercom

Remote work

SaaS

Troubleshooting

Communication

Problem solving

Attention to detail

Collaboration

Tools

Slack

ClickUp

Stripe

Job description

Qwoted is seeking a Customer Support Specialist to join our User Success team. You’ll be the friendly voice helping journalists and experts get the most from our platform, primarily via Intercom live chat and email.

In this fully remote role, you’ll guide users through posting source requests, account setup, and verification, troubleshoot issues, maintain trust and safety, and identify patterns to drive improvements in support workflows.