Remote Chargeback & Risk Operations Analyst

Spectraforce Technologies, Inc.; Raleigh (NC); Remote; USD 39,000 - 58,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a detail-focused Sales Operations Analyst I / Risk Operations Analyst for a remote, contractor role. You will own the daily chargeback dispute queue, build evidence packages, and decide outcomes using defined thresholds.

You will collaborate with Payments, Customer Experience, Fulfillment, and Fraud teams while maintaining PCI DSS compliance and data privacy. The role emphasizes rapid turnaround, data-driven decision making, and the improvement of

Qualifications

• 2+ years of hands-on chargeback or dispute management experience in e-commerce or payments.
• Proficiency in handling Visa, Mastercard, Amex, and Discover dispute rules and timelines.
• Experience with processor dispute portals.
• High-volume, deadline-driven work with strong attention to detail.
• Proficiency in SQL and Excel or Google Sheets for data analysis.
• Clear, concise, persuasive dispute writing.

Responsibilities

• Manage the daily dispute queue by deadline and dollar value, ensuring no missed deadlines.
• Build and submit evidence packages through processor portals matched to the dispute reason code.
• Gather evidence from internal systems: orders, payments, shipping, refunds, customer support, and policy data.
• Make accept/fight decisions using defined thresholds and playbooks.
• Handle the full dispute lifecycle: retrieval, pre-arbitration, arbitration, and alerts.
• Maintain audit trail with clear notes; update templates and playbooks by reason code.
• Distinguish friendly fraud from true fraud and share patterns with Fraud team.
• Analyze dispute data to identify trends and root causes; suggest fixes.
• Collaborate with Payments, CX, Fulfillment, and Fraud teams to source evidence.

Skills

Attention to detail

Deadline-driven

SQL

Excel

Written communication

Independent worker

Tools

SQL

Excel

Google Sheets

Job description

Spectraforce Technologies, Inc. is seeking a detail-focused Sales Operations Analyst I / Risk Operations Analyst for a remote, contractor role. You will own the daily chargeback dispute queue, build evidence packages, and decide outcomes using defined thresholds.

You will collaborate with Payments, Customer Experience, Fulfillment, and Fraud teams while maintaining PCI DSS compliance and data privacy. The role emphasizes rapid turnaround, data-driven decision making, and the improvement of