Remote Chargeback & Dispute Operations Analyst

Russell Tobin

California

Remote

USD 52,000 - 66,000

Full time

4 days ago

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Job summary

PrideGlobal is seeking a detail-oriented Sales Operations Analyst for a 3+ months contract (Remote). You will own the daily chargeback dispute queue, build evidence packages, and decide on accept/fight to recover revenue. You will flag fraud patterns to improve controls and collaborate with Payments, CX, Fulfillment, and Fraud teams.

The role requires 2+ years in dispute management, comfort with high-volume work, and proficiency in SQL and Excel/Sheets. Start ASAP.

Qualifications

2+ years of hands-on chargeback or dispute management experience in e-commerce or payments.
Knowledge of dispute rules, reason codes, and response timelines for major networks.
Experience with processor dispute portals.
Proficiency in SQL and Excel or Google Sheets for data analysis.
Clear written communication and the ability to write concise dispute responses.
Ability to work independently and manage time with proper escalation.

Responsibilities

Manage the daily dispute queue, prioritizing by deadlines and dollar value.
Build and submit evidence packages through processor portals.
Gather evidence from internal systems and client data to support disputes.
Make accept or fight decisions using defined thresholds.
Handle the full dispute lifecycle from retrieval to pre-dispute alerts.
Document cases with clear notes and maintain an audit trail.
Maintain templates and playbooks by reason code and improve processes.
Distinguish friendly fraud from true fraud and share patterns with the Fraud team.
Analyze dispute data to identify trends and root causes and propose fixes.
Collaborate with Payments, Customer Experience, Fulfillment, and Fraud teams.