Remote Chargeback & Dispute Specialist

Lenmar Consulting Inc.; Dallas (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

Lenmar Consulting Inc. seeks a detail-oriented Chargeback Analyst I - Temp to handle incoming fraud and non-fraud cardholder disputes. You will review documentation, research claims, and process chargebacks in the Velera platform while maintaining confidentiality and accuracy.

The role emphasizes timely resolution, high productivity, and strong communication and critical thinking skills to explain complex information clearly and exercise sound judgment under pressure.

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• 1 year customer service experience required.
• Payments processing knowledge beneficial.
• Excellent reading comprehension and problem-solving skills.
• Ability to work independently and in a team, with strong communication.

Responsibilities

• Process incoming fraud and non-fraud cardholder disputes.
• Research and resolve cardholder claims of fraud or error.
• Process chargebacks and funds recovery following guidelines and timeframes.
• Mitigate loss while maintaining productivity and accuracy.
• Explain complex information clearly and exercise sound judgment.

Skills

Attention to detail

Communication skills

Critical thinking

Presentation skills

Time management

Problem solving

Discretion / judgment

Education

High School Diploma or GED

Associates Degree preferred

Tools

Velera platform

Job description

Job Description

This role is FULLY remote - All schedules are THEIR TIME ZONES and candidates may chose (7am-330-pm; 730-4, 8am-430pm; 830am-5pm - Conversion/Extension possible dependent on performance

The ideal candidate is detail-oriented, dependable, and able to thrive in a fast-paced remote environment while maintaining a high level of accuracy and professionalism. On a day-to-day basis, this individual will review electronic documentation, identify and validate transaction details, and set up nonfraud dispute cases within the Velera processing platform while ensuring confidentiality and quality standards are maintained. We are looking for someone with strong communication and critical thinking skills who can explain complex information clearly and exercise sound judgment when making decisions.

Job Brief:
The Chargeback Analyst I - Temp is responsible for processing incoming fraud and/or non-fraud cardholder dispute cases. Primary duties include researching and resolving cardholder claims of fraud and/or error, processing of Chargebacks and funds recovery while complying with card association and regulatory guidelines and timeframes. Chargeback Analyst I is also responsible for mitigating loss, maintaining a high level of productivity and accuracy while providing the highest level of service to cardholders and credit unions.

Requirements:
High School Diploma or GED required. Associates Degree in a related field or equivalent combination of education and/or experience preferred

One (1) year customer service experience required.

Minimum one (1) year working in payments preferred.

General knowledge of card Brand (Visa, Client, Client, Client etc.) processing preferred.

Ability to work both independently and in a team environment.

Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.

Excellent reading comprehension and problem-solving skills needed with attention to detail.

Excellent organizational, time management and quantitative skills with the ability to handle multiple activities simultaneously and within a fast-paced environment.

Ability to exercise discretion and good judgment in making decisions.

Proficiency in word processing and spreadsheet computer software applications.

Ability to maintain confidentiality of materials handled. Ability to be flexible and work under high pressure in a complex environment.

Qualifications:
Additional Information

All your information will be kept confidential according to EEO guidelines.