Remote Chargeback & Risk Operations Analyst

Dexian; United States; Remote; USD 55,000 - 63,000; Full time

Job summary

Dexian invites applications for a Risk Operations Analyst (Sales Analyst) working remotely. The role focuses on managing chargebacks, disputes, and fraud signals to protect revenue.

You will review transactions, prepare evidence, respond to disputes by deadlines, and identify process gaps. Strong Excel/GSheets and SQL skills are required, with excellent written communication and cross-functional collaboration across teams.

Qualifications

• Hands-on chargeback and dispute management experience.
• Strong analytical and problem-solving abilities.
• Experience reviewing transactions and validating customer claims.
• Proficiency in Excel/GSheets and SQL.
• Strong written communication and cross-functional coordination.

Responsibilities

• Manage daily payment dispute and chargeback queues.
• Review transactions and prepare supporting evidence.
• Submit dispute responses within deadlines.
• Identify fraud patterns and process gaps.
• Coordinate with internal teams to improve operational efficiency.

Skills

Chargeback & disputes

Analytical thinking

Transaction review

Excel & Google Sheets

SQL

Written communication

Cross-functional coordination

Tools

Excel

Google Sheets

SQL

Job description

Dexian invites applications for a Risk Operations Analyst (Sales Analyst) working remotely. The role focuses on managing chargebacks, disputes, and fraud signals to protect revenue.

You will review transactions, prepare evidence, respond to disputes by deadlines, and identify process gaps. Strong Excel/GSheets and SQL skills are required, with excellent written communication and cross-functional collaboration across teams.