Risk Operations Analyst

Dexian; United States; Remote; USD 55,000 - 63,000; Full time

Job summary

Dexian invites applications for a Risk Operations Analyst (Sales Analyst) working remotely. The role focuses on managing chargebacks, disputes, and fraud signals to protect revenue.

You will review transactions, prepare evidence, respond to disputes by deadlines, and identify process gaps. Strong Excel/GSheets and SQL skills are required, with excellent written communication and cross-functional collaboration across teams.

Qualifications

• Hands-on chargeback and dispute management experience.
• Strong analytical and problem-solving abilities.
• Experience reviewing transactions and validating customer claims.
• Proficiency in Excel/GSheets and SQL.
• Strong written communication and cross-functional coordination.

Responsibilities

• Manage daily payment dispute and chargeback queues.
• Review transactions and prepare supporting evidence.
• Submit dispute responses within deadlines.
• Identify fraud patterns and process gaps.
• Coordinate with internal teams to improve operational efficiency.

Skills

Chargeback & disputes

Analytical thinking

Transaction review

Excel & Google Sheets

SQL

Written communication

Cross-functional coordination

Tools

Excel

Google Sheets

SQL

Job description

Title : Risk Operations Analyst (Sales Analyst)

Duration: 2 + Month(s)

Location: Remote

Pay Range : $40/hr – $46/hr on w2

Candidate Requirements – Risk Operations Analyst

Experience: 2+ years preferred

Must-Have Skills:

• Hands-on experience in chargeback and payment dispute management.
• Strong analytical and problem-solving skills.
• Experience reviewing transactions and validating customer claims.
• Proficiency in Excel/G-Sheets and SQL.
• Strong written communication and cross-functional coordination.

Nice-to-Have Skills:

• E-commerce or payment operations experience.
• Knowledge of Financial Company and dispute processes.
• Experience with fraud detection and risk operations.
• Familiarity with AI tools and process automation.

Key Responsibilities:

• Manage daily payment dispute and chargeback queues.
• Review transactions and prepare supporting evidence.
• Submit dispute responses within deadlines.
• Identify fraud patterns and process gaps.
• Coordinate with internal teams to improve operational efficiency.

Ideal Candidate Background:

Chargeback Analyst, Dispute Analyst, Payment Operations Analyst, Risk Operations Analyst or Fraud Operations Analyst.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.