Remote Change Management Lead

CSAA; Washington (District of Columbia); Remote; USD 130,000 - 173,000; Full time

Job summary

CSAA Insurance Group is seeking a Change Manager to lead and coordinate large-scale change initiatives across multiple departments from a remote location. The role emphasizes adopting formal change methodologies (ADKAR/Prosci) to drive adoption, minimize resistance, and align with business goals.

You will partner with project teams and leaders, coach executives, and develop communication and training plans while measuring adoption metrics and ensuring guideline compliance.

Qualifications

• Minimum 8 years relevant experience.
• BA/BS degree or equivalent combination of education and experience.
• Deep knowledge & proven application of change management processes and tools including team member analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for complex, large scale change initiatives.
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data.
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes.

Responsibilities

• Lead and drive moderate to high complex change initiatives across departments.
• Develop and implement change management strategies and plans aligned with business objectives.
• Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
• Define people-specific objectives and key results to benefit realization.
• Collaborate with project managers to integrate change management activities into project plans.
• Design and deliver communication and training plans to support change initiatives.
• Coach leaders to fulfill their change leadership roles.
• Identify and mitigate anticipated resistance and develop mitigation tactics.
• Track and report on change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines and use of ADKAR, Prosci and Proxima.
• Design, develop and implement User Acceptance Testing strategy when needed.

Skills

Change management

Stakeholder engagement

ADKAR/Prosci

Project management

Training & communications

Leadership influence

Insurance knowledge

Facilitation

Data analysis

Education

BA/BS degree

MA degree

Job description

CSAA Insurance Group is seeking a Change Manager to lead and coordinate large-scale change initiatives across multiple departments from a remote location. The role emphasizes adopting formal change methodologies (ADKAR/Prosci) to drive adoption, minimize resistance, and align with business goals.

You will partner with project teams and leaders, coach executives, and develop communication and training plans while measuring adoption metrics and ensuring guideline compliance.