Remote Change Lead — Tech Transformation

Zurich Cover-More; Houston (TX); Hybrid; USD 103,000 - 154,000; Full time

Job summary

Zurich Cover-More is seeking an experienced Change Lead to drive the people side of a global transformation across North America. You will partner with business leaders, product teams, operations, and tech to ensure readiness and successful adoption of new capabilities.

This is a contract role through 31 December 2028, with remote work possible for candidates located in the Central or Eastern Time Zone of the USA.

Qualifications

• A strong track record leading organizational change for large-scale technology or business transformation programs.
• Experience developing change strategies, impact assessments, stakeholder plans, communications, training, and readiness frameworks.
• Exceptional stakeholder management and influencing skills, including experience partnering with senior leaders.
• Experience operating across complex, multi-stakeholder environments with global and regional teams.
• The ability to simplify complex change into practical, engaging, and actionable messages.
• Experience measuring adoption, organizational readiness, and business outcomes.
• Knowledge of structured change methodologies such as Prosci ADKAR or equivalent.
• Experience working within agile, waterfall, or hybrid delivery environments.
• A relevant degree or equivalent professional experience.

Responsibilities

• Develop and execute an integrated change strategy aligned with the global transformation roadmap.
• Assess impacts across people, processes, systems, customer journeys, and partner interactions.
• Lead stakeholder engagement activities, sponsor alignment, and change champion networks.
• Drive adoption of shared global processes while balancing regional business requirements.
• Prepare teams for significant changes spanning digital customer experiences, case management, claims, policy servicing, automation, data, and reporting.
• Shape communications, learning, and readiness activities to support successful implementation.
• Partner with business leaders to define future ways of working and identify capability gaps.
• Assess readiness for major releases and provide recommendations for go-live decisions.
• Measure adoption, gather feedback, and implement actions that embed sustainable change.
• Support the introduction of automation, AI, and process transformation initiatives by helping teams adapt to new roles, skills, controls, and workflows.

Skills

Change leadership

Change strategy

Stakeholder mgmt

Multi-stakeholder

Communication

Adoption measurement

Prosci ADKAR

Agile/Hybrid

Degree/Experience

Education

Bachelor's degree or equivalent

Tools

Prosci ADKAR

Job description

Zurich Cover-More is seeking an experienced Change Lead to drive the people side of a global transformation across North America. You will partner with business leaders, product teams, operations, and tech to ensure readiness and successful adoption of new capabilities.

This is a contract role through 31 December 2028, with remote work possible for candidates located in the Central or Eastern Time Zone of the USA.