Change Lead — Global Transformation (Remote NA)

Zurich Cover-More; Schaumburg (IL); Remote; USD 103,000 - 154,000; Full time

Job summary

Zurich Cover-More is seeking an experienced Change Lead to drive the people side of a North America transformation. You will partner with business leaders, product teams, operations, and technology to ensure readiness and lasting outcomes.

This is a contract role through 31 December 2028, with remote work available for candidates in the Central or Eastern Time Zone. You’ll develop change strategies, lead stakeholder engagement, and measure adoption across global and regional teams.

Qualifications

• Strong track record leading organizational change for large-scale technology or business transformation programs.
• Experience developing change strategies, impact assessments, stakeholder plans, communications, training, and readiness frameworks.
• Exceptional stakeholder management and influencing skills, including experience with senior leaders.
• Experience operating across complex multi-stakeholder environments with global and regional teams.
• Ability to simplify complex change into practical, engaging messages.
• Experience measuring adoption, readiness, and business outcomes.
• Knowledge of structured change methodologies such as Prosci ADKAR or equivalent.
• Experience working within agile, waterfall, or hybrid delivery environments.
• A relevant degree or equivalent professional experience.

Responsibilities

• Develop and execute an integrated change strategy aligned with the transformation roadmap.
• Assess impacts across people, processes, systems, journeys, and partner interactions.
• Lead stakeholder engagement activities, sponsor alignment, and change champion networks.
• Drive adoption of shared global processes while balancing regional requirements.
• Prepare teams for significant changes spanning digital experiences, case management, and automation.
• Shape communications, learning, and readiness activities to support successful implementation.
• Partner with leaders to define future ways of working and identify capability gaps.
• Assess readiness for major releases and provide go-live recommendations.
• Measure adoption, gather feedback, and implement actions for sustainable change.
• Support automation and AI initiatives by helping teams adapt to new roles and workflows.

Skills

Change management

Stakeholder management

Strategic communications

Leadership

Agile/Hybrid delivery

Education

Bachelor's degree or equivalent

Tools

Prosci ADKAR

Job description

Zurich Cover-More is seeking an experienced Change Lead to drive the people side of a North America transformation. You will partner with business leaders, product teams, operations, and technology to ensure readiness and lasting outcomes.

This is a contract role through 31 December 2028, with remote work available for candidates in the Central or Eastern Time Zone. You’ll develop change strategies, lead stakeholder engagement, and measure adoption across global and regional teams.