Change Lead - Transformation & Adoption (Remote)

Zurich Cover-More; Stevens Point (WI); Hybrid; USD 103,000 - 154,000; Full time

Benefits offered by this job

Hybrid work arrangement (3 days in the

2 days from home

Annual and personal leave

Volunteer leave

Parental leave

Complimentary travel insurance

Job summary

Zurich Cover-More is seeking a Change Lead to drive the people side of a major North American transformation on a contract through 31 December 2028. You will partner with senior leaders, product, operations and technology teams to ensure readiness, adoption and lasting outcomes.

You will shape change strategies, readiness frameworks and communications, balancing regional needs and global processes, while supporting automation and new ways of working in agile, waterfall or hybrid delivery models.

Qualifications

• Proven success leading large-scale technology or business transformations.
• Develop and execute change strategies, impact assessments, and readiness plans.
• Strong stakeholder influence and senior-partner collaboration.

Responsibilities

• Develop and execute an integrated change strategy aligned with the transformation roadmap.
• Assess impacts across people, processes, systems, journeys, and partner interactions.
• Lead stakeholder engagement, sponsor alignment, and change champion networks.
• Drive adoption of global processes while balancing regional requirements.
• Prepare teams for changes spanning digital customer experiences, case management, claims, policy servicing, automation, data, and reporting.
• Shape communications, learning, and readiness activities to support implementation.
• Partner with leaders to define future ways of working and identify capability gaps.
• Assess readiness for major releases and provide go-live recommendations.
• Measure adoption, gather feedback, and implement actions to embed sustainable change.
• Support automation, AI, and process transformation by helping teams adapt to new roles and workflows.

Skills

Change management

Stakeholder management

Communication and training

Readiness frameworks

Agile/waterfall/hybrid

Prosci ADKAR knowledge

Leadership with senior stakeholders

Global/regional collaboration

Education

Relevant degree or equivalent experience

Job description

Zurich Cover-More is seeking a Change Lead to drive the people side of a major North American transformation on a contract through 31 December 2028. You will partner with senior leaders, product, operations and technology teams to ensure readiness, adoption and lasting outcomes.

You will shape change strategies, readiness frameworks and communications, balancing regional needs and global processes, while supporting automation and new ways of working in agile, waterfall or hybrid delivery models.