Remote Change Lead — Global Transformation (NA)

Zurich; New York (NY); Remote; USD 103,000 - 154,000; Full time

Job summary

Zurich is seeking a seasoned Change Lead to drive people-focused change for a large-scale transformation across North America. The role supports global programs, partners with senior leaders, and ensures readiness of teams, processes, and systems.

This contract position runs through 31 December 2028 and can be remote for candidates in the Central or Eastern Time Zone of the USA. You’ll influence stakeholders, shape communications, and help teams adapt to new capabilities, including automation

Qualifications

• Lead organizational change for large-scale technology or business transformations.
• Develop change strategies, impact assessments, stakeholder plans, and readiness frameworks.
• Strong stakeholder management and senior leader partnership.
• Experience working with global and regional teams in complex environments.
• Ability to simplify complex change into practical messages.
• Experience measuring adoption and business outcomes.
• Knowledge of Prosci ADKAR or equivalent.
• Experience in agile, waterfall, or hybrid delivery.
• A relevant degree or equivalent professional experience.

Responsibilities

• Develop and execute an integrated change strategy aligned with the transformation roadmap.
• Assess impacts across people, processes, systems, customer journeys, and partner interactions.
• Lead stakeholder engagement activities, sponsor alignment, and change champion networks.
• Drive adoption of shared global processes while balancing regional business requirements.
• Prepare teams for significant changes spanning digital customer experiences, case management, claims, policy servicing, automation, data, and reporting.
• Shape communications, learning, and readiness activities to support successful implementation.
• Partner with business leaders to define future ways of working and identify capability gaps.
• Assess readiness for major releases and provide recommendations for go-live decisions.
• Measure adoption, gather feedback, and implement actions that embed sustainable change.
• Support the introduction of automation, AI, and process transformation initiatives by helping teams adapt to new roles, skills, controls, and workflows.

Skills

Change leadership

Stakeholder management

Tech transformation

Communications

Agile/waterfall/hybrid

Global and regional collaboration

Impact assessments

Training & readiness

Prosci ADKAR knowledge

Measuring adoption

Education

Bachelor's degree or equivalent

Job description

Zurich is seeking a seasoned Change Lead to drive people-focused change for a large-scale transformation across North America. The role supports global programs, partners with senior leaders, and ensures readiness of teams, processes, and systems.

This contract position runs through 31 December 2028 and can be remote for candidates in the Central or Eastern Time Zone of the USA. You’ll influence stakeholders, shape communications, and help teams adapt to new capabilities, including automation