Remote Centralized Scheduler - Healthcare Scheduling Pro

Select Medical; Hanover (York County); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and prescription

401(k) with company match

PTO and Extended Illness Days

Disability coverage

Paid personal and family leave

Job summary

UPMC Select Physical Therapy is seeking a full-time Centralized Scheduler to create an exceptional first experience for patients. You’ll handle scheduling, coordinate with clinicians, and guide patients through pre-registration for outpatient physical therapy in a remote, full-time role.

The ideal candidate has healthcare scheduling or call center experience, strong communication skills, and meticulous attention to detail.

Qualifications

• Experience in healthcare scheduling, customer service, or a call center environment.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to accuracy.
• Ability to multitask, stay organized, and adapt to changing needs.

Responsibilities

• Work as a team to ensure the office is working efficiently and that all calls are made promptly to potential patients and referral sources.
• Responsible for accurate procedure scheduling.
• Effectively communicates with patients, families, healthcare team members, the time of visit, visit expectations, facility directions, and web address to access New Patient paperwork.
• Requests an accurate clinical history as necessary for the exam. Provides instructions and specific preparations to the individual scheduling the procedure.
• Reviews and evaluates scheduled appointments for completeness.
• Assists with the pre-registration process by obtaining demographic and insurance information.
• Receives Physician orders and schedules procedures by both telephone and electronic media.
• Obtains provisional diagnosis, Physician orders, and patient history to substantiate the requested treatment.
• Communicates scheduling concerns to the Center Manager or market leader.
• Communicates scheduled appointments with team members at the center and scans in any supporting documentation.
• Place calls to patients for Prehab scheduling for pre-surgical appointments.
• Works closely with the marketing department for additional opportunities to develop referral sources, as well as report any barriers to receiving referrals.
• Other duties as assigned.

Skills

Healthcare scheduling

Customer service

Call center experience

Communication skills

Detail orientation

Education

High School diploma or GED

Associate or Bachelor’s degree preferred

Job description

UPMC Select Physical Therapy is seeking a full-time Centralized Scheduler to create an exceptional first experience for patients. You’ll handle scheduling, coordinate with clinicians, and guide patients through pre-registration for outpatient physical therapy in a remote, full-time role.

The ideal candidate has healthcare scheduling or call center experience, strong communication skills, and meticulous attention to detail.