Remote Health Info CX Specialist II

Maximus; Salem (OR); A distancia; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

Maximus is seeking a Customer Service Rep II to support the CDC INFO program, handling calls, emails, and chats for health information. Training runs weekdays 8:00 AM–4:30 PM ET, with after-training hours 11:30 AM–8:00 PM ET, and home equipment is required during training.

Responsibilities include assisting the public, clinicians, and officials, using CRM and other systems, meeting QA metrics, and escalating issues. Must have a HS diploma and prior customer service experience.

Formación

• High School diploma or equivalent with 6 months of customer service experience.
• Minimum six (6) months customer service / call center experience required.
• Must be able to speak and write English clearly and professionally.
• Successfully complete the Customer Service assessment.
• Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.

Responsabilidades

• Provides customer service for basic and routine inquiries and problems via multiple channels.
• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Conocimientos

Customer service

Communication

Research

English proficiency

PC/Outlook

Educación

High School diploma

Herramientas

CRM systems

MS Word

Outlook

Descripción del empleo

Maximus is seeking a Customer Service Rep II to support the CDC INFO program, handling calls, emails, and chats for health information. Training runs weekdays 8:00 AM–4:30 PM ET, with after-training hours 11:30 AM–8:00 PM ET, and home equipment is required during training.

Responsibilities include assisting the public, clinicians, and officials, using CRM and other systems, meeting QA metrics, and escalating issues. Must have a HS diploma and prior customer service experience.