Remote CDC Info Customer Rep II — Vaccine Scheduling

Maximus; United States; Remote; USD 24,000 - 34,000; Full time

Job summary

Maximus is recruiting for a remote, full-time Customer Service Representative II to support the CDC INFO program. This role handles a high-volume mix of calls, emails, and chats and requires excellence in listening, research, and clear guidance to the public, clinicians, and government partners.

You will use CRM systems to track inquiries, schedule vaccines, and send kits, while adhering to privacy requirements and performance standards.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Experience in a call center environment preferred.
• Ability to work from home and comply with remote policies.

Responsibilities

• Provides customer service for basic and routine inquiries via phone, email, chat.
• Uses CRM and tracking systems to document inquiries.
• Escalates issues to appropriate group.
• Meet QA and performance metrics; schedule vaccines and send kits as needed.

Skills

Customer service

English (written & spoken)

Active listening

Problem solving

Education

High School diploma

Tools

MS Word

Outlook

Job description

Maximus is recruiting for a remote, full-time Customer Service Representative II to support the CDC INFO program. This role handles a high-volume mix of calls, emails, and chats and requires excellence in listening, research, and clear guidance to the public, clinicians, and government partners.

You will use CRM systems to track inquiries, schedule vaccines, and send kits, while adhering to privacy requirements and performance standards.