Remote Public Health Info - Customer Service II

Maximus; Topeka (KS); À distance; USD 24 000 - 34 000; Plein temps

Résumé du poste

Maximus is hiring a Customer Service Rep II to support the CDC INFO program. The role handles inbound inquiries by phone, email, and chat, guiding callers with accurate information and resources. Training runs Monday–Friday, 8:00 AM–4:30 PM ET, with later shifts after training.

You must have reliable home internet and a suitable workspace. After training, the position may include company-issued equipment and a remote work setup.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.

Responsabilités

• Provide customer service for basic inquiries via phone, email, chat, or letters.
• Use computerized systems to track information and troubleshoot.
• Meet QA metrics and escalate issues when needed.
• Suggest process improvements to benefit Maximus, CDC, and the public.

Connaissances

Inbound calls

Active listening

Communication skills

Research skills

Customer service

Formation

High school diploma

Outils

CRM software

MS Word

Outlook

Description du poste

Maximus is hiring a Customer Service Rep II to support the CDC INFO program. The role handles inbound inquiries by phone, email, and chat, guiding callers with accurate information and resources. Training runs Monday–Friday, 8:00 AM–4:30 PM ET, with later shifts after training.

You must have reliable home internet and a suitable workspace. After training, the position may include company-issued equipment and a remote work setup.