Remote Health Information Specialist II

Maximus Federal; United States; Remote; USD 38,000 - 54,000; Full time

Job summary

Maximus Federal is seeking a Customer Service Representative II to support the CDC INFO program. This role handles inbound inquiries via phone, email, and chat, delivering accurate information and compassionate support from a home office.

The ideal candidate will have at least 6 months of customer service experience, strong listening and communication skills, and the ability to navigate resources while maintaining quality standards.

Qualifications

• High School diploma or equivalent with 6+ months of customer service experience.
• Excellent verbal and written English communication.
• Ability to follow scripts and adapt to evolving processes.
• Proficient in PC use with MS Word and Outlook.

Responsibilities

• Provide customer service via multiple channels (phone, email, chat).
• Follow scripts and adapt to caller needs with empathy.
• Research and reference resources to resolve inquiries.
• Document interactions and feedback for quality assurance.
• Collaborate with team to achieve service level goals.

Skills

Customer service

Communication skills

Active listening

Empathy

Problem solving

Multitasking

Teamwork

English proficiency

Education

High School diploma or equivalent

Tools

MS Word

Outlook

Job description

Maximus Federal is seeking a Customer Service Representative II to support the CDC INFO program. This role handles inbound inquiries via phone, email, and chat, delivering accurate information and compassionate support from a home office.

The ideal candidate will have at least 6 months of customer service experience, strong listening and communication skills, and the ability to navigate resources while maintaining quality standards.